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SportsGuy
Staff
Joined: Aug 30, 2002
# Posts: 3600
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Posted: 2005-Jul-07 19:31
This si the second request I sent to them. A month ago I did some research and used the "Email Keywords" functionality they offer (I have a subscription). Never got the list....and never heard form them.
Same deal today - different keyword list, used the functionality again, and even though it says the e-mail was sent, nada.
Check with the SysAdmin guys - not trapped by our spam filter, either.
Pardon my french, but WTF is up with them? Do they ever respond?
Geez this is frustrating. Luckily I simply printed the list before exiting the site, but having the e-mailed copy would make preparing my reporting so much easier...
Anyone else run into this?
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Logan
Joined: Aug 14, 2002
# Posts: 3749
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Posted: 2005-Jul-07 19:51
I've never had a problem myself
The email function you describe is a functionality that I use all the time. I wouldn't suspect 'something' needs to be fixed on their end. Try sending to various email addresses.
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bhartzer
Staff
Joined: Jun 08, 2000
# Posts: 7042
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Posted: 2005-Jul-07 19:55
I've personally never had an issue with it, either. However, I suspect that it's possible. Have you put in a support ticket regarding the issue?
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SportsGuy
Staff
Joined: Aug 30, 2002
# Posts: 3600
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Posted: 2005-Jul-07 20:25
Hmm - I'll try the multiple e-mail idea next time.
As for the tickets - I have nop idea how to get a ticket INTO the system...so I'd have to say no.
I simply fille din the "Ask us a question" form and directed it to "Support" from the drop-down menu options. Checked the site again a minute ago, but for the life of me, couldn't find a spot to start a ticket...
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Logan
Joined: Aug 14, 2002
# Posts: 3749
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Posted: 2005-Jul-07 21:28
This url starts a ticket number - 'its labeled ask a question in places' =
[link]
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bhartzer
Staff
Joined: Jun 08, 2000
# Posts: 7042
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Posted: 2005-Jul-07 21:29
Try emailing them directly:
support at wordtracker dot com
That should get a ticket started.
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SportsGuy
Staff
Joined: Aug 30, 2002
# Posts: 3600
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Posted: 2005-Jul-08 12:43
Thanks guys. 
That URL - that's the form I completed both times I contacted them - so far, no responses to either contact from me.
I'll try the e-mail addy today.
**E-mail got me a response - thanks. **
[ Message was edited by: SportsGuy 07/08/2005 06:34 am ]
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vanachte
Joined: Feb 10, 2004
# Posts: 404
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Posted: 2005-Jul-09 00:13
Stupid Question - Is your email entered correctly? Perhaps a typo? This may be unlikely, but you never know!
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SportsGuy
Staff
Joined: Aug 30, 2002
# Posts: 3600
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Posted: 2005-Jul-11 13:30
va - checked that, too, just in case. All was entered correctly.
A few e-mails later, I have managed to accomplish my goal through another section of the service. Not ideal, but in the end, I get what I need. Anne was very helpful.
Big shout out for the idea to e-mail them directly and the addy to do so. For some reason, none of the trouble tickets I submited were ever picked up by their system...
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